METHODS TO BE ADOPTED TO RETURN GOODS
1.1 A user who has purchased products through the Web Site is entitled to withdraw from the contract entered into with MIASUKI, without being liable to pay any penalty or without having to give reasons, within fourteen days from the date on which the user, or a third party designated by him who is not the carrier, took physical possession of the goods. If more than one item is purchased in a single order and delivered separately, the term of fourteen days will run from the date on which the user, or a third party designated by him who is not the carrier, took physical possession of the last item consigned.
To exercise the right of Return, the user must inform MIASUKI of his decision to withdraw from the contract by making an express declaration, that may be sent by e-mail to the following address Via Nino Bixio, 7 – 20129 Milan (MI) Italy, or by fax to the following number +39 02 92969133, or by e-mail to the following address: firstname.lastname@example.org. For this purpose, the user may use the Return form found on the Site, accessible by clicking “My Account”. The user may complete and send the Return-type form online, adopting the methods stated on the Site, or by transmitting it to MIASUKI by post to the following address: Via Nino Bixio, 7 – 20129 Milan (MI) Italy, or by fax to the following number: +39 02 92969133, or by e-mail to the following address: email@example.com
The user is invited to contact the Customer care Team that will provide an RMA number, explaining the correct procedure to be adopted to return the goods. The user must insert inside the pack the labels to be used for the return of goods sent by MIASUKI with the product. If the return labels were not sent or have been mislaid, the user must inform the Customer Care Team, which will then provide the necessary information to complete new return labels.
Once notification of Return has been sent to MIASUKI, the user will receive confirmation of receipt of the Return notice by e-mail.
The user must send the goods to the following address:
Via Nino Bixio, 7
20129 Milano (MI)
Telephone no. + 02 992969188
If the user chooses the courier made available by MIASUKI to return the goods, he must hand over the pack to be returned to the courier open and not sealed, unless otherwise indicated in writing by the Customer Care.
The direct costs incurred to return goods, after exercising the right to withdraw from the contract, are borne by MIASUKI, apart from situations in which the user requests delivery methods or dates differing from those established in the least costly offer put forward by MIASUKI.
1.2 MIASUKI undertakes to refund all payments received from the user, including delivery costs, apart from additional costs incurred if the type of delivery chosen differs from the standard method, without undue delay and in any event within fourteen days from receipt of notification from the user of his intention to withdraw from the contract; it is nevertheless understood that MIASUKI may retain the refund until the goods have been received or until the user has demonstrated that the goods have been sent back, whichever occurs earlier.
MIASUKI must make the refund using the same method of payment as that adopted by the user for the purchase, that is, by crediting the credit card used for the payment, unless the user has expressly agreed otherwise. Monies must be refunded in the same currency as the purchasing currency.
In any event, the user will not be liable for any charge whatsoever resulting from the refund.
1.3 If the user withdraws, he must return the goods to MIASUKI within fourteen days from the date on which he notifies the company of his decision to withdraw from the contract. This term will be taken to have been respected if the user ships the goods before the aforementioned period of fourteen days has elapsed.
The user is responsible for a reduction in the value of the products if they are handled in a manner other than that necessary to establish the nature, characteristics and functioning of the goods. The user may therefore be held liable for a reduction in the value of the product returned if he has used it in a manner that goes beyond inspection of its qualities and testing to verify whether the item is in good working order. MIASUKI reserves the right to demand that the user reimburse it for any loss in value that may arise.
1.4 The right of Return is excluded in cases in which the products being sold are custom-made or personalised.
The right of Return is also excluded when the price of the product purchased via the Site is lower than € 50.00 or by its nature cannot be reshipped or risks deterioration or rapid alteration, or the item is sealed and cannot be returned for reasons connected with hygiene or health, and was opened after delivery.
Consequently, in such circumstances, the provisions contained in articles 1.1, 1.2, 1.3 will not apply. In any event, the user will not be liable for any charge whatsoever resulting from the refund.
1.5 After exercising the right to withdraw from the agreement, the user must arrange for the goods to be returned, using the form provided, which can be found in the relevant section of the site.